How to Claim

We’ll direct you through the claim process.

This guide will ask you a concern and based on your answer show you another concern or outcome.

Before you begin, examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting files to progress your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we’ve slipped up you can ask us to examine our decision.

We can help if you remain in financial challenge or need unique support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee plan in place?

To claim on someone else’s behalf you should be authorised.

The individual you’re claiming for need to choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You require to have an arrangement in place to claim on somebody else’s behalf.

The person you’re declaring for will need to start the process. Check out how to include a Candidate plan utilizing your online account.

7: Do you wish to claim online?

The simplest method is to claim online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling unwell, or need to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you require a myGov account connected to Centrelink. If you don’t have a myGov account, it’s simple to develop one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Make An Application For JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it’s easy to produce one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you consent to the terms, choose I agree.
3. Enter your e-mail address, then validate this address using a code we email to you. Your myGov account need to utilize a distinct email address. You can’t use the same email for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You have actually produced your myGov account, select Continue to myGov.

After you prove who you are through myGov by going into some details about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or employment produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some individual details and we’ll inspect them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink .
7. You’ll need identity information from one of these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity information from among these documents:

– Australian motorist licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll need to check out a service centre to complete our identity requirements. You’ll need to provide us an appropriate picture identity file in addition to any other documents we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity company that provides the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, information from your identity files and verify your photo.

Learn how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to claim after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can use online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get started.
4. Select Look For employment JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you submit supporting files to submit your claim.

You can finish these steps up to 13 weeks before your circumstances change. You can then submit your claim 2 week before your circumstances alter. We’ll call you to remind you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online represent you and link it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get going.
7. Select Look For employment JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

22: After you claim by phone

We’ll contact you if we require more details.

We’ll send you a letter to let you know your claim outcome. If your claim is effective, we’ll let you know:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you declare online

After you send your claim online, you’ll get an invoice telling you:

– the ID number of your claim
– the date we estimate your claim will be complete.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Check in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our decision.

To do your company with us, produce a myGov account and link it to Centrelink.

You require to show your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner stop work, or modification from full-time to casual work we’ll require a Work Separation Certificate from you in some scenarios.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your information and get payments for you.